Frequently asked questions
Quick answers about payments, orders and support. Tap a question to open it.
Wallet & payments
How do I add money to my wallet?
- Log in, then tap your wallet balance in the top bar.
- Open the Deposit tab.
- Choose a method: Crypto, Binance or Card / UPI. Only the methods the shop has switched on are shown.
- Follow the steps shown. Your balance is topped up as soon as the payment is confirmed.
Your wallet balance is what you use to pay for orders. The History tab lists every deposit and purchase.
How do I deposit using crypto (USDT)?
- Wallet → Deposit → Crypto.
- Pick the network, BEP20 or Polygon, and copy the deposit address.
- Send USDT or USDC on that network to the address.
- Paste the transaction hash (it starts with
0x) and confirm.
Use only the networks listed. Funds sent on another network can be lost. Each transaction hash can be used once.
How do I pay with Binance Pay?
- Wallet → Deposit → Binance.
- In your Binance app, send the amount with Binance Pay to the Binance ID shown (use the copy button).
- Copy the Pay order ID from Binance, paste it, and press Verify Binance Pay transfer.
There is no network fee, and the balance is credited automatically. If you do not see the Binance option, it is not available right now.
How do I pay with UPI or card?
- Wallet → Deposit → Card / UPI.
- Enter the amount in dollars. The page shows the rupee amount you will pay, with no extra fees.
- Press Get payment link and pay with any card, UPI app or netbanking.
- Your balance updates on its own once the payment is done.
PhonePe and FamPay payments are not approved. Please use another UPI app. If you do not see this option, card / UPI is not switched on yet.
What if my wallet balance is not enough?
At checkout the page tells you the balance is too low. Add funds from your wallet first (see the questions above), then go back to your cart and check out.
Orders
How do I place an order?
How do I search for a product?
- Use the Search box in the top bar (or press Ctrl + K / ⌘ K) and start typing a name.
- On the Shop page you can also type in Filter items, pick a category, or sort the list.
Where can I see my orders and deliveries?
Open Orders to see every order and what was delivered. Manual products stay pending until we deliver them, and you get a notification when they are done.
Why does checkout ask for my email (YouTube, Microsoft, Canva invites)?
Invite products are sent to your own email. In the cart, enter exactly one email for each invite you are buying. For example, 3 invites need 3 different emails. Check the spelling carefully, because the invite goes to that address.
How do coupons, bulk deals and flash sales work?
- Coupons: type the code in your cart. Some coupons have a minimum order, and each one can be used once per account.
- Bulk deals: buy more at once and the price per item drops. They are listed on the product page.
- Flash sales: a product is sold at a special price for a limited time, shown next to the old price.
Account
How do referral freebies work?
Open Referral freebies to get your link and code. When friends join with it, you unlock free products that you can claim from that page.
How do I use the Reseller API?
Open Reseller API to generate your key and see the endpoints. Orders placed with the API are paid from your wallet balance. Keep your key private, because anyone with it can spend your balance.
Is my website account the same as my Telegram account?
Yes, once they are linked. In the Telegram bot, open Profile → Set email and use the same email as your website account. Your wallet and orders are then shared between the website and the bot.
Support
How do I ask for a replacement or refund?
Contact support on WhatsApp or Telegram. Every claim about account problems, invalid credentials or activation failures needs a video proof of the whole process.
- Start the screen recording before placing the order and keep it running to the end.
- Show the full purchase, the final product status after activation, and any error you meet.
- Do not send edited clips, screenshots or several separate recordings instead of the original video.
- Keep the original recording safe until your order is verified.
No valid video proof = no replacement or refund.
